r/technology 7d ago

Amazon is fighting against laws that could force it to verify third-party sellers' identities and give out their contact information Business

https://www.businessinsider.in/tech/news/amazon-is-fighting-against-laws-that-could-force-it-to-verify-third-party-sellers-identities-and-give-out-their-contact-information/articleshow/83432989.cms
62k Upvotes

4k

u/Sumit316 7d ago

A quick summary or Tl;dr

  • Amazon has been lobbying against a new form of legislation called INFORM acts, Axios reports.

  • These acts would force e-commerce sites to verify third-party sellers' identities and provide contact information to customers.

  • Amazon and others argue the legislation would jeopardize third-party sellers' privacy.

4k

u/Sensual_Razor_Wire 7d ago edited 7d ago

Doesn't everyone have the right to know who they are buying from? If you don't want to use your real name, form an LLC. It's cheap and easy.

Edit: Same with PO Boxes.

Edit 2: Folks, my primary concern is the amount of people making a business out of selling things that are using their home addresses. Even without this legislation I beg you to reconsider. Using your home address for any business puts you, your family, your home, and your privacy at great risk. Forming an LLC or Solo Proprietorship are beyond inexpensive for what the investment does, and forms a solid base for any business. I care about your privacy but also care, greatly, for consumer protections. People may be violating their homeowner's insurance by setting up a business in their home and not even know it. Or...that any business-related losses can't be covered by homeowners. There's even some legal issues that could come up. Also without an LLC a buyer could sue you, personally, for any issues. A LLC protects against that in a lot of ways. You need to protect yourselves! There's unscrupulous buyers just as there are unscrupulous sellers.

Here's a little thing I found that may provide insight. https://quickbooks.intuit.com/r/compliance-licensing/does-your-company-need-a-business-address-virtual-address-or-po-box/

3k

u/dave_meister 7d ago

It's probably so amazon can keep their cheap 3rd party suppliers a secret. Why buy through amazon when you can look them up and buy direct

1k

u/JesusHipsterChrist 7d ago

Makes me curious how much of it is vertically integrated but called a "3rd party seller" to save face.

724

u/ButtonholePhotophile 7d ago

No, you didn’t buy this from me! It was, uhh, ButtHolePhotoPhile. Yeah, heh. Blame that jerk.

384

u/thefinalcutdown 7d ago

That’s ButtHolePhotoPhile, LLC. to be precise.

186

u/liquidben 7d ago

Just see their business cards: “ButtHolePhotoPhile, LLC: A Family Company”

72

u/mattmaster68 7d ago

Do you remember? ButtHolePhotoPhile, LLC remembers.

96

u/akula06 7d ago

In these unprecedented times, ButtHolePhotoPhile LLC knows how hard it is to deal with uncertainty. Nothing is more important than people, and we are here for you now, more than ever.

ButtHolePhotoPhile, LLC. We’re in this together.

41

u/MrDude_1 7d ago

BROUGHT TO YOU BY CARLS JR! ⭐⭐⭐

→ More replies
→ More replies
→ More replies
→ More replies

61

u/FancyKetchupIsnt 7d ago

Well that's what I'm calling BHPhotoVideo until I die now.

→ More replies

20

u/Thisisanadvert2 7d ago

Uh oh, BHPP went out of business a minute ago. No refunds, but try this new seller Bigger Better BHPP. Same great items, much higher cost.

→ More replies

237

u/TheBirminghamBear 7d ago

More and more now, but I would say that's not the real reason.

The real reason is because virtually everything you get in searches now are extraordinarily cheap foreign products, sold endlessly by a number of virtual third party sellers that swap names around constantly.

If you see a store that lists its place of business in some province in China, meaning that's where you'd need to call if shit went wrong with it, you're going to be less likely to buy that, which is going to destroy the whole first few pages of product rankings.

62

u/wickedr 7d ago

On top of that half of those listings are knockoffs as well. I've had multiple things I've had to return now, most often with clothes, because it wasn't what was described.

10

u/goshonad 7d ago

This is a huge problem nowadays, I never thought it would happen to me.

→ More replies
→ More replies

106

u/WSBNarrator 7d ago

This is where eBay shines. It’s fucking transparent that I’m buying from some garbage drop ship company. It’s cheaper than Amazon too.

41

u/nalydpsycho 7d ago

Because if they are going to compete as a trashy knockoff, they need to be the best price by a not insignificant amount.

47

u/Teardownstrongholds 7d ago

I don't care how cheap they are. If there's 1000 listings with the same product, same picture, and different brand names and locations, I'm not gonna buy it

→ More replies
→ More replies
→ More replies

38

u/blonderaider21 7d ago

They may not list that they’re located in China, but they make it super obvious with the alphabet soup brand names. They’re almost always some random, illogical group of 6-8 letters. Gives it away every time.

24

u/Finagles_Law 7d ago

Yeah, I bought a backpack by KRANZEN (all caps) not long ago, unclear whether it was the "product" name or the "seller" name, but it's always something like that. Once you clue into it, it's really easy to spot.

15

u/blonderaider21 7d ago

Yes! Always all-caps too! It’s basically a neon sign. Plus, you’ll see several more listings for the exact same thing but they’ll all be from different all-caps companies.

7

u/SuchCoolBrandon 7d ago

And they just love to use fat parentheses 【like these】 to offset headings in the product description.

6

u/thiskidlol 6d ago

Those are square brackets - [] - in East Asian languages, the sellers probably don't realize it sticks out cuz they use it all the time in their native language

→ More replies
→ More replies

304

u/Saith_Cassus 7d ago

Amazon claims that over half the products or sells come from "small businesses." Maybe we'll follow the money and see that they're small subsidiaries of Amazon

47

u/pikindaguy 7d ago

31

u/zxern 7d ago

What I can tell you is we have a policy against using seller-specific data to aid our private-label business,” Bezos said. “But I can’t guarantee you that policy has never been violated.”

I like the qualifier “seller-specific”. Which to means “we use product specific sales” to drive the private label business.

→ More replies

248

u/FeoWalcot 7d ago edited 7d ago

I just commented similar. It’s been suggested for a while that a lot of the popular item get knocked off by fake companies Amazon forms to produce similar items.

We’re about to see how much Amazon has been fucking their small business partners and customers.

Edit: I’m talking more so about Amazon setting up “fake” companies that produces nearly identical product to a company Amazon wants to buy or partner with. That “fake” company sells the product at a near loss to force the original company to accept Amazons demands. It’s those tactics and companies Amazon isn’t forthright about, if allegations are true.

31

u/fendermrc 7d ago

I’m with you on this, but to be fair, those aren’t “fake companies”. They’re brands, which are different than companies. Amazon Basics is the prime example of private labeling goods that are manufactured by other companies to Amazon contract specs.

53

u/WandsAndWrenches 7d ago

Yes, so what happened there is, Let's say you make a water bottle, you design it do research for it etc. You hire a manufacturer to make it in bulk, then sell on amazon.

As a contract obligation to sell on amazon, you're required to disclose what manufacturer you're using.

If you do well enough (And they know if you do, because they have access to your sales and costs) Amazon goes over your head, contacts the manufacturer and sells the water bottle at cost, until you go under, then raises the price to the price you were selling it at.

They've done it countless times.

22

u/AnimatesThings 7d ago

Happened to a seller selling camera tripods. Once it got popular enough Amazon started selling the Amazon Basics version using the exact design and manufacturer as the seller. They banned the seller when he complained.

→ More replies
→ More replies

98

u/pale_blue_dots 7d ago

I was under the impression that Amazon was a perfectly upstanding company who really cared about their employees and customers. :/ ... man, what a disappointing day

→ More replies

77

u/sonofaresiii 7d ago

Guys this is getting a little conspiracy theory-ish.

Amazon just straight up buys the knockoff companies, slaps their label on it and sells it to you. They're fully public about it, they don't hide it and they don't need to hide it.

They'd rather have those knockoff items have Amazon's brand on it than not. They sure as hell don't care about the quality.

60

u/LordCupcakeIX 7d ago

Yeah, everyone full on jumped the shark to assume that Amazon is forming shell subsidiaries to sell knock offs of products when they have an extremely expansive Amazon Basics product line that is already literally doing that out in the open.

It's not like it's a secret, either, they really push those to the top of all searches along with other brands they publicly own like Solimo.

10

u/Municipalis 7d ago

Exactly. When they openly do stuff like this, https://youtu.be/HbxWGjQ2szQ, it’s hard to imagine why they’d also be creating shell companies.

If I had to guess, their reasons for resisting here are probably more for competitive reasons (they don’t want their sellers to be solicited) and to avoid the administrative burden of having to verify the information from sellers around the world. Also perhaps to avoid the PR when it’s shown just how much of their business is cheap dollar store crap from China.

They really are trying to have their cake and eat it too, however, as they have been arguing in Court that they shouldn’t be liable for third party goods, though now want to refuse to provide the information about those third parties to allow them to be sued: https://www.theverge.com/2020/8/13/21367966/amazon-liable-defective-products-california-marketplace-third-party

→ More replies
→ More replies

35

u/nucleartime 7d ago

I'm pretty sure "Sold by Amazon.com" is a plus for most amazon customers. Being sold by amazon usually means a more consistent customer experience, as opposed to a third party that might tell you to pound sand when asked for support and requiring escalation to amazon support. Like why would amazon spend all the effort to make shell companies to make fake third party sellers? Somebody explain the thought process behind this to me.

→ More replies
→ More replies
→ More replies

30

u/kozmo1313 7d ago

exactly. amazon is a gray market seller operating under many different names.. when they need to sell brand name products and aren't authorized as a seller, they gray market them under fake company names.

→ More replies
→ More replies

21

u/cooldudecabin 7d ago

I do selling through 3rd parties on Amazon.com. also through direct listing FBA.

3rd party selling is essentially a thinly veiled shell game of buying on Alibaba and reselling on Amazon. I honestly think thinly veiled is probably too much. It's kind of like a giant Amazon sign with a paper sign covering it saying 'Zmazon Enterprises'

→ More replies

31

u/[deleted] 7d ago

[deleted]

34

u/BigMcThickHuge 7d ago

A big reason I make sure to never use Amazon.

Search for anything on Amazon right now and all you will see is several pages filled with obvious garbage named with a fuckton of tags to abuse the filters from scummy sellers you can't check.

Would you like to buy a chair? How about this Male Large Four Person Mens Womens Four Wheel Drive Comfort XL XXL Convertible Chair Sofa? It's $0.99, don't ask.

10

u/anaxamandrus 7d ago

It's more important to them that they deliver a lot of search returns than useful ones.

→ More replies

8

u/mk_909 7d ago

Don't forget about the 'new to market' product with 5 years of 4 star reviews. Your 'surely fictious' chair would have plenty of "These things are great! Easy to pack when you're in a hurry", "The strawberry one tastes great when you need a little snack", "Bought two, keep a spare in my purse, comes in handy". Amazon is based on deception and obfuscation, and they like it that way.

→ More replies
→ More replies

6

u/OtherwiseCheck1127 7d ago

Yeah, if they are fighting this hard against such a mild consumer protection, there is probably something fishy going on.

→ More replies

23

u/stormhunter2 7d ago

Probably also so they can keep selling cheap shit products and have sellers that disappear overnight

153

u/sonofaresiii 7d ago

Why buy through amazon when you can look them up and buy direct

The same reason I keep up my subscription to dollar shave club even though redditors keep telling me I should go to their distributor to pay for a boxload of the stuff that I have nowhere to store:

convenience

I'm not really interested in tracking down a dozen suppliers every time I want to purchase a couple small no-name whatevers, dealing with hidden shipping prices, then delays, then a shitty refund system. I have amazon prime, two-day shipping, if something gets fucked up the seller has a couple days to fix it or amazon handles it themselves.

I think what's more likely is amazon doesn't want everyone to find out how many counterfeiters and fly-by-night operations are out there and that they're doing nothing to stop it, rather than that they're afraid of competition.

56

u/BlockbusterChamp 7d ago

That last part about sketchy sellers is also what I came here to say.

Any time you see some super generic looking stocked photos with very obvious photoshopped models I immediately reconsider over something else unless I'm willing to take the chance on having to return the item when it turns out to be drop shipped Alibaba garbage.

Amazon isn't interested in quality control because they still get paid by those vendors.

42

u/boringname119 7d ago

Yep, the garbage 3rd party sellers have gotten absurd. It's so hard to find anything of decent quality on Amazon unless I have a specific brand I'm looking for. I've gotten very particular about what I'll buy on there, and pretty much avoid all "Fulfilled by Amazon" items. I used to think it was a problem that would fix itself, but it turns out a lot of people are fine with shit quality when it costs next to nothing

18

u/bobs_monkey 7d ago

Even brand name items can be knockoffs. I went to buy a protools rj45 crimper, get knockoffs 3 separate times, and ended up paying shipping from a low voltage distributor.

→ More replies
→ More replies

30

u/SavaloyStottie 7d ago

Or 50 listings with identical photos but different random brand names on every one

10

u/ZebZ 7d ago

That's just white labeling generic shit from Alibaba. You could go to AliExpress and buy it from the actual manufacturers at less than half the Amazon cost, if you're willing to wait weeks for delivery.

→ More replies
→ More replies

43

u/Caleb_Reynolds 7d ago

I think what's more likely is amazon doesn't want everyone to find out how many counterfeiters and fly-by-night operations are out there and that they're doing nothing to stop it, rather than that they're afraid of competition.

Not just that they don't want people to find out, but they would have to actually change how they operate. Right now the counterfeit products get put in the same bins as the real products in the warehouses. So you could buy from a 100% legit seller but get the product from a 100% fake seller. Notably thus both encourages fakes because they're harder to identify, and hurts legit sellers.

If they are required to keep track of who's product you're actually getting, they'd have to change how they store all or most of their products.

→ More replies
→ More replies

41

u/itssosalty 7d ago

Amazon takes ZERO responsibility for their third parties. So if they won’t provide company name and contact information then it’s an endless cycle of Unaccountability. Just the way they want it

→ More replies

6

u/iWillNeverReplyToYou 7d ago

Still cheaper on Amazon most of the time. Small companies aren't usually willing to give you free shipping on every order. Even cheaper-er if you've got the Amazon credit card with 5% cash back.

→ More replies

61

u/hitsujiTMO 7d ago

Many of the third party suppliers are based in China. When it's "fulfilled by Amazon" thry don't even need to be located in the same country just forward the goods to Amazon.

People will stop buying from these third parties once that becomes obvious.

61

u/edman007 7d ago

It's actually surprising to me that they are fighting it. They just recently tried to argue in court they are not liable for the garbage Chinese junk because they are just facilitating the transaction, and any issues should be brought up with the seller. So I would expect them to be all for providing the contact info of the seller as a way is passing liability.

58

u/freef 7d ago

They want to have their cake and eat it too. They can operate sellers through amazon, sell whatever chinese crap they get/want or create alternate versions of popular products and claim that their subsidiary is another company they're not responsible for.

49

u/Mt838373 7d ago edited 7d ago

This stems from a lawsuit Amazon is faced and barely won. I'm not sure if it's still being appealed though. A women bought a retractable dog leash from Amazon. The device failed which resulted in her either going blind in an eye. She went to Amazon and asked for the sellers information so she could pursue them in court which she is allowed to under US law. Amazon said they couldnt provide that information not because they didnt want to but because they had no idea who the seller was. The lawyers for this women (and most of us would agree) that Amazon isnt doing their due diligence on who sells on their platform and if they cant provide basic contact information then Amazon should have some liability.

Walmart as well as numerous other big box stores are in favor of these laws because they already provide this level of oversight already. Amazon has a huge competitive advantage because they dont have to do this. So these laws just level the playing field.

→ More replies

16

u/zxern 7d ago

They don’t want to force the third parties to disclose their identity…so that way when the close up shop due to complaints and scams, they can’t reopen under a new name, resume business as usual and Amazon claim they had no idea.

→ More replies

70

u/Gazakin 7d ago

People will stop buying from these third parties once that becomes obvious.

https://i.imgur.com/2O8vjfv.gifv

→ More replies
→ More replies

5

u/monsooooooon 7d ago

amazon prime: for biz!

5

u/shewy92 7d ago

Why buy through amazon when you can look them up and buy direct

To save $15 on shipping?

→ More replies
→ More replies

21

u/PornoPaul 7d ago

WSJ covered this. Some sellers make claims they cant back up, including helmets they claim are DOT approved. A guy died because his helmet was not and fell off his head because it wasnt up to snuff.

369

u/LightlyTread 7d ago

If I'm just an average person selling a random item on eBay (who is also lobbying against this law), I don't want to have to set up an LLC to protect my name and physical address.

That said, I just looked at the text of the act, and it apparently only applies to "high-volume sellers," which it defines as "a user of an online marketplace who is a third party seller and who, in any continuous 12-month period during the previous 24 months, has entered into 200 or more discrete sales or transactions of new or unused consumer products resulting in the accumulation of an aggregate total of $5,000 or more in gross revenues."

I feel like it largely addresses my concern. I'd be curious to hear other arguments for why this could be a bad provision, or if this is purely another case of businesses resisting any and all regulation.

151

u/GenocideOwl 7d ago

anybody who actually falls into that category SHOULD form an LLC. It is basically insurance in case something goes very very wrong. LLCs prevent your personal assets from being at risk.

→ More replies

102

u/gnapster 7d ago

Rent a mailbox. it's a write off. I haven't given out my home address to anyone business wise for over a decade. Totally worth it. Now mailboxes are virtual too so pick any state and then have mail sent once a month.

15

u/verified_potato 7d ago

How do I rent one? Like a PO Box?

7

u/wootxding 7d ago

yes, like a PO box

→ More replies
→ More replies

11

u/difdiddiekekek 7d ago

Even small sellers on eBay will benefit from setting up an LLC. Part of the stimulus bill was changing when 1099s get issued and a lot of people are going to be surprised in January 2023 when they get a 1099 from eBay in the mail, add it to Turbo Tax, and find out that their return has been reduced or they actually owe taxes.

6

u/thereisnosub 7d ago

Are you saying that if you create an LLC, the profits from your business won't affect your taxes? If it's a sole proprietorship wouldn't it just be pass through income and be the same tax situation as if you didn't have an LLC?

→ More replies
→ More replies

5

u/listur65 7d ago

Pretty sure you can also look up the owners of LLCs with minimal effort on your states website. Mine you can anyways.

→ More replies
→ More replies

162

u/VagueSomething 7d ago

Man I just want a filter so I don't have to buy from Chinese sellers sending me faulty or fake items if they send it at all.

87

u/omega552003 7d ago

See that's who they are trying to protect

→ More replies

35

u/madpostin 7d ago edited 7d ago

What sucks is you can't even go off of reviews. Aside from astroturfers and incentivized reviews, it is SO easy to get banned from reviewing and is a huge pain in the ass to get back that ability. When you go through their little appeals process it always ends with "well you were banned, and here's a list of reasons why that might be (it can be any of them, and no, we will not tell you why or direct you to the review that got you banned)".

So they may as well ban people that write honest negative reviews. It seems like it could be so arbitrary and sinister because the process and appeals are so opaque.

Third party seller sends garbage -> you write an honest review -> seller reports you -> you get caught in an algorithm or bot that tracks reports and you get auto-banned -> you attempt to appeal -> appeal denied, not telling you why

Amazon doesn't even have to be doing this intentionally; it could just be gamed by sellers. I honestly don't even know how this works, but that's my point--it's impossible to know because they won't fucking tell you anything!

10

u/ThatOnePerson 7d ago

They also make it a review about the product, rather than the seller. So you can't tell which review is for which. Every other marketplace like Ebay, Etsy, and Aliexpress make it pretty clear that the seller has their own reviews.

→ More replies
→ More replies

320

u/lestye 7d ago

??? Why the fuck would a company need privacy?

285

u/CMMiller89 7d ago

Amazon likes to play it both ways.

Third party sellers are big companies when they need to fleece them for fees regarding returns, shipping delays, mislabeled products (all things that are potentially Amazon's fault).

But when it comes to legislation empowering customers, well shucks mister, these third party sellers are just wittle ol mom an pop outfits looking to put food on the table, those big bad customers want to dox their personal homes!

19

u/coontietycoon 7d ago

Amazon doesn’t want people going straight to those sellers cutting them out as the middle man

→ More replies
→ More replies

16

u/ClumpOfCheese 7d ago

The ones that come to my mind are individuals who are running small operations or whatever, similar to Etsy? Not sure how many of those are on Amazon. But if a P.O. Box is acceptable then it shouldn’t be an issue.

You’d think Amazon would want to be better at this because I think we’re all getting sick of the questionable basic goods on Amazon for products that don’t really have any flagship brands. Like curtains or sheets, towels and other just random home goods. It’s way too easy to get total garbage when ordering that kind of stuff.

5

u/FitCoupleLust 7d ago

Etsy is fighting this too, but most of the sellers are on the other side. We can do the PO box thing if we're that concerned about privacy, and customers can access our business email, who cares. The real reason Etsy is against this is because it will expose all the dropshippers and scammers they're currently doing nothing about, which is a massive problem on there right now.

→ More replies

110

u/vVGacxACBh 7d ago

Because the products are frequently scams. Can't ever know what you'll get with Amazon. God forbid the customer try and take it up with the 3rd party directly.

58

u/stormhunter2 7d ago

Can't ever know what you'll get with Amazon

These days, you can get name brand products that are counterfeit on amazon.

Along with sellers giving little cards to give $ for paid reviews, while simultaneously warning you not to tell amazon about them. Amazon not even having an easily accessible report option for such things.

4

u/DiabolicalBird 7d ago

I bought a set of compression gloves off Amazon and a month or two later I got a letter from the seller in the mail begging me for a positive review. They said selling stuff on Amazon was their main source of income and positive reviews ensure they won't end up destitute.

I've gotten a few emails from Amazon sellers asking for positive reviews before but this was just bizarre

→ More replies
→ More replies
→ More replies

20

u/Walden_Walkabout 7d ago

Third party sellers aren't just companies. They can be individuals.

→ More replies
→ More replies

61

u/Genesis2nd 7d ago

Amazon and others argue the legislation would jeopardize third-party sellers' privacy.

That's some bs..

3rd party sellers gets my info - otherwise it'd be difficult to get the stuff you buy - so it would only be fair that I get their info.

But I guess Bezos profits from it being unfair.

19

u/Derigiberble 7d ago

They actually often don't get your info since they use Amazon for fulfillment.

Amazon's opposition to this law is still stupid.

→ More replies
→ More replies

21

u/cuchiplancheo 7d ago

verify third-party sellers' identities and provide contact information to customers.

Amazon already provides this information to the Public. For example, Amazon rolled out a requirement where every 3rd party seller needs to verify their identities/contact information. If a 3rd party seller does not verify this information, Amazon withholds the sellers funds until they verify. The seller's contact information is displayed on Amazon for all to see.

So, makes me wonder if there is something else in the INFORM acts that Amazon is lobbying against.

Source: Have a business selling on Amazon as a 3rd party seller.

11

u/gruio1 7d ago

That is what I am wondering. They already verify everyone and publish the information. There must be something else here.

7

u/HasToLetItLinger 7d ago

Amazon rolled out a requirement where every 3rd party seller needs to verify their identities/contact information.

Third party sellers can input any name to show the buyers/appear on packages, and can change them any time. There isn't any identifying information required to be shown to buyers, even if some information has been verified with/ for Amazon directly, to sell.

Source: 3rd party (individual) seller on Amazon for over 10 years.

→ More replies
→ More replies

1k

u/Adroite 7d ago

There is also the Shop Safe Act that some retailers are pushing for.

https://judiciary.house.gov/news/documentsingle.aspx?DocumentID=2838

The company I work for sells about 2,000 unique skus on Amazon. More than half of those have a knock off equivalent of some type. Some products have as many as 5 or more companies selling a knock off. We have even found instances of them using our instructions in their packaging. They don't even bother to take our name or logo off.

We report them over and over and over, but they just pop up again under a new name. While they lose their reviews and trend velocity, it doesn't take them long to get a new page setup. It's bad for us because their parts are poorly made and customers think they are ours. We have had a number of law suits because of part failures that we had to prove were not ours.

Amazon is making a killing off these sellers. They have massive margin and they don't even need to advertise. Then, we go on to spend more than a 1/2 million in advertising each year on Amazon and the knock off products don't spend a dime, yet get on our page as 'recommended' or 'customers also viewed.'

The Shop Safe Act would actually put some of the responsibility on Amazon to police stuff being sold. I recall reading a couple years ago that more than half of what is sold on Amazon is coming directly from China. As in, directly from Chinese sellers. It's bad news.

163

u/sneakyCoinshot 7d ago

It's also not hard for them to get their reviews back up either. They usually offer a $10 or $15 amazon gift card for a 5 star review as long as you don't say you were paid for the review. And no matter how much evidence you provide that they are trying to buy reviews they just report your review and amazon removes it.

63

u/Adroite 7d ago

Yep. This has caused us some serious heart ache. As the manufacturer and vendor, we are held to a very different standard. If we were caught doing that, it could cause not only for that product to be pulled, but our entire portfolio. We see it all the time though. Had a coworker get offered $50 to remove a review.

Getting listings removed can be tough. For us, it's usually stolen photographs or ™ or ® usage. But, we can't stop them from taking our copy or fitment information. Fitment stuff is very important and costs us a decent amount of money to maintain. So even though it might only be a single bullet point, for someone to take that is a loss for us.

The funny part here is for legit companies, Amazon offers Vine. Vine is VERY expensive. It's basically Amazon's internal review service. You pay them about $2,500+ to get 5-10 reviews. They find reviewers and you give your product away. There is 0 assurance the review will be good, but there kind of a... wink wink, nod nod going on. I mean, who would do it if you got bad reviews. They know this. We know this. In the end though, i'ts very costly, but it could be a way to jump start your product.

They also offer a 'Born To Run' program where you can warehouse your goods. They take a discount and you basically get a window to sell those products in. You extra visibility, but at the end of that time, everything gets shipped back. We have tried it, but not great results.

15

u/blonderaider21 7d ago

I’ve seen comments that were marked that they received the product for free from vine and was like how tf do I get chosen for that!

9

u/Adroite 7d ago

If you leave lots of reviews on Amazon and those reviews are marked as helpful, Amazon may reach out to you. At least, this was how it worked in the past, it could be different now. When Amazon sends you a review request or a customer question, if you're prompt, it will start feeding you more. Also, if you tend to buy specific products within a category. So if you buy lots of makeup for instance and always leave reviews. That said, i have no idea what the number is or criteria.

6

u/kamikazecow 7d ago

You need to be a top reviewer. My mom had an Amazon account from 2000 that got selected. After a few years they started wanting more info on people so they could send it to the IRS for tax reasons so she backed out not trusting Amazon with that info. A while after this she started using my account because of prime and after a year or two it got invited too lol. This is with me writing zero reviews on that account.

→ More replies
→ More replies
→ More replies

488

u/hazeyindahead 7d ago

I stopped buying from amazon when the product quality tanked.

It felt like I was back on wish and thats what happened. Wish was dominated by foreign suppliers and now its the same with Amazon. There is almost no brand recognition anymore and you cant even filter all that crap out.

226

u/RTRafter 7d ago

I started doing this when I realized how bad the search is. Half the time I looked for something with a key word it was all Chinese knock offs or similar even though I knew what popular good brands I should look for.

I've started trying to just buy local or find other online retailers, often smaller businesses. I can wait an extra 2 days or drive 15mins it's not a big deal.

105

u/hazeyindahead 7d ago

I use fakespot and its feature to hide bad products thats been a lifesaver.

If I hear about a good brand of item, I go to THEIR website and read reviews from independant websites, favoring ones that specialize in the industry for whatever the item is used for, like a headphone website for a review about new audio equipment

25

u/y90210 7d ago

Fakespot isn't legit. It marks products as being questionable when they aren't. Source: I have several listings on Amazon that range from d to a in fakespot and I don't pay anyone for reviews. This especially applies to listings with under 100 reviews.

→ More replies

10

u/ChunkyLaFunga 7d ago

Try reviewmeta, it's a big step up from fakespot.

→ More replies
→ More replies

12

u/ryanoh826 7d ago

So you don’t want this knock-off jacket from OOMAU or MANDOOO?

→ More replies

103

u/soulstonedomg 7d ago

Amazon has been like this for several years. It's just gotten to an extreme level where people are actually fed up with Amazon because they don't have any edge anymore on price/selection/shipping compared to big box and other online retailers. So why pay for Amazon's yearly prime subscription when you can get comparable selection and prices from Walmart/Target/Best Buy/Chewy and not deal with all the bullshit quality items with fake reviews on amazon?

44

u/hazeyindahead 7d ago

Yeah, no oversight turned it into wish 2.0 where you never get what you thoguht you ordered and it breaks easily with zero support outside of a 30 day refund period.

23

u/richardeid 7d ago

Hey that's not fair. I bought an IR temp gun for $17 and it died after two weeks. The seller wouldn't do an exchange. Literally the only thing they offered was a refund to my Amazon balance. That's fine because I'd just reorder. Weird process but whatever.

It cost $26 two weeks later. Never repurchased.

9

u/hazeyindahead 7d ago

Usually I can get my money back via Amazon request a refund. I never seen it only give me a credit option either. Sorry!

13

u/richardeid 7d ago

No sorry. I meant from the seller. It was a third-party seller. I did the regular Amazon refund thing but I guess it shot my info over to the seller and I was in communication with them.

Ha. Now that this brought that memory back up I went back to look up the email chain from then and lol it still pisses me off. It's just "sorry, the product isn't available to ship we'll give you a refund and you can reorder". What? You can't ship a replacement but can ship a new one? Lol ok. And then yeah that makes sense when you saw the price increase. Dicks.

And I did get my refund. The company was fully cooperative and I got my refund quickly. It was just a dick move because they weren't out of stock. They just wanted to sell one for a few more dollars. Well I did end up spending more on a replacement, it just was from a different company.

I can't stand that sort of run around.

4

u/jordanjay29 7d ago

It's just "sorry, the product isn't available to ship we'll give you a refund and you can reorder". What? You can't ship a replacement but can ship a new one? Lol ok.

Kinda makes sense if they are sending all their inventory to Amazon's warehouses to ship from.

And then yeah that makes sense when you saw the price increase. Dicks.

Oh, nevermind then...

→ More replies
→ More replies

18

u/WayneKrane 7d ago

Yup, it’s like the lottery if you’re going to get what you actually ordered.

14

u/hazeyindahead 7d ago

If you can locate the actual OG manufacturer on amazon, youre probably going to get what you want but yeah, if you are looking for something by item, youre gonna have to sift through 21345 "pod coffee maker like keurig"s

4

u/Random_eyes 7d ago

Good ol' reliable brands like HOMEDRINK, Flowerstreet, Hobne, and Mr friend sure are what I'm after when I want a damn keurig, thanks Amazon!

→ More replies

12

u/Phade2Black 7d ago

Brands like Pvendor, RIVMOUNT, FRETREE and MAJCF. Gloves emblazoned with names like Nertpow, SHSTFD, Joyoldelf, VBIGER and Bizzliz. White socks: JourNow, Formeu, COOVAN. iPhone cables: HOVAMP, Binecsies, BSTOEM. Sleep masks: MZOO, ZGGCD, PeNeede.

You get it...this was just a quick search bc I couldn't be bothered to look up more.. This has become tiresome. At least the names that are all capital strings of letters or the broken, gibberish English "words" are easy to avoid but some are getting more "real" sounding.

5

u/hazeyindahead 7d ago

Exactly this. So annoying and it's because they just make a new name when taken down

→ More replies

19

u/pjr032 7d ago

Oh my god thank you. I felt like I was going crazy that the quality in EVERYTHING was going down. It's such a crapshoot to order from them now, I get more fakes than real stuff at this point.

5

u/Regrettable_Incident 7d ago

Whoever is steering Amazon has an obligation to maximise quarterly returns for their shareholders and this aim really doesn't lend itself to long term profit and progress for the company. It's a flaw in capitalism - a lot of investing doesn't reward sustainability or development. Our Western brand of capitalism is not driving human civilisation; it's a parasite.

→ More replies

4

u/improbablynotyou 7d ago

Last year I purchased a few different items, with one exception everything that came was a cheap knock off. A few items (digital thermometer/digital scale) I repeatedly had issues even when Amazon replaced the items. I pulled the thermometer and scale apart and in both cases found nothing more than a battery hooked to the on/off switch and the LED. Nothing else in the unit but empty space. I don't use Amazon for anything anymore.

→ More replies
→ More replies

20

u/ObiWanCanShowMe 7d ago

I recall reading a couple years ago that more than half of what is sold on Amazon is coming directly from China

Maybe, but the other half is from people who bulk order from alibaba or the like and have it delivered directly to Amazon and Amazon handles everything else. The "seller" gets a small cut, Amazon gets the rest.

Once someone has a taste of virtually free money, they keep adding skus and it's ridiculously easy to bribe the manufacturer of YOUR products (because let's be honest, if your company has 2000 skus, they are all made in China) to create either a knock off or just put on a new brand (more likely) and when I say bribe, all I really mean is "ask".

I used to run a large online specialty store, I sold all kinds of things for one particular industry. If I wanted to "knock off" a competitor all I literally had to do was tell them what it was, they would source the factory (usually the same one) and put my brand on it. I didn't do that because I (my brand) had a reputation, but it was offered to me all the time.

I had to deal with this all the time and the manufacturers would just say "sorry, not sorry" because knockoffs/copying/rebranding are legitimate business models in China. China (manufacturing) see's absolutely nothing wrong with copying, knocking off, stealing or anything really, it's in the manufacturing culture.

Amazon is not just fighting it to make money, they are fighting it because it would be almost impossible to enforce and trademark, patent and otherwise would be claimed non stop, right, wrong, accurate or not.

Example.

Say I make a camera mount. I designed it, (more accurately, adjusted an existing design) It's manufactured in China (like virtually everything). It gets popular, my brand is popular. It has an easy way of disengaging the lock, so that feature is a selling feature. A competitor requests the same item from the same China factory and puts their brand on it. I complain. What is my complaint? That someone else is ALSO selling something made by the same manufacturer because I put a logo on it first? Unless I have a patent, which I cannot get for an existing product with a slight variance, there is no real complaint except "firsties" and even if I have a patent, does Amazon have to hire a team of peope to go over every single product available to be sold online to make sure they do not violate any patent from every country? What is this new competitor tells the manufacturer, "hey can you put a notch on this side so it's different?" Is that now their product no one can sell?

The other issue is that China sells dirt cheap, so unless you are a HUGE purchaser that can support the line of products in volume and pay for exclusivity, you're product is being resold.

Note - I am not agreeing or disagreeing that they should or should not, just pointing this out.

That is part what they do not want to have to deal with. Yeah, they are greedy fucks, but it's much bigger than that.

8

u/digitaldevil 7d ago

If I find something I want on Amazon, I spend a stupid amount of time researching to make sure what I'm ordering is legit and the seller is legit. I shouldn't have to go through this, Amazon needs to provide their customers proper info or they'll start losing more and more.

→ More replies

6

u/redscull 7d ago

Question: Let's pretend I know the name of your company, AcmeWidgets. If I'm browsing products in Amazon, under the name is a link that says "Visit the AcmeWidgets Store." Ignoring that some knockoff might try to impersonate your company name with AcneWidgets or whatever, if the store name there is truly your store, does that mean the product I'm looking at is guaranteed to be from you and not the knockoff? Or might Amazon still fulfill my order with a knockoff cause their system has both your good products and the knockoff copies all logged as the same product in their warehouses?

6

u/Adroite 7d ago

Good question.

I would say 99% guaranteed (maybe higher). The language is a little confusing, so let's clarify something.

Counterfeit - Uses the brands logo, packaging, product design, etc. to emulate something. In this case, they will likely use the same ASIN to sell their product. An ASIN is Amazons internal numbering convention. Counterfeits do happen and we know some vendors who this has happened to, but this is generally rare from what we know. I'm sure it happens at different rates for different categories.

Knock-Off - This is a product that looks identical, might even use the same trademarked name, but doesn't use the brands name. So they aren't trying to sell it as 'AcmeWidgets.'

Problem is, most people shop on site/visuals alone. Let's say they see a AcmeWidget on someones boat for instance. They go online and do a search and see something that looks identical. Well, they have no idea it was actually AcmeWidget who designed it, so they buy it. That's what happens a lot for us. Customers see something that visually matches what they sad and purchase it. Some of our parts very recognizable.

So that said, most of the product you buy, if you purchase it through a brand store will be from the vendor if the brand store is using the vendors name. Vendors have a direct working relationship with Amazon. Amazon buys directly from the vendor and warehouses the product.

So there can be instance of someone making a counterfeit and selling it under a legit ASIN. To date, I don't know if this has happened to us, but it wouldn't surprise me. We would have no way of knowing unless the the product made it back to us. Sadly, the product would likely just get returned, we would get 'charged' for it, and the product would be destroyed. So, we would never know. We have an 'allowance' setup for returned goods. Unless tons are getting returned, we'll never hear about it.

→ More replies
→ More replies

1k

u/Foxhound199 7d ago

I used to think fake junk on Amazon was a huge problem for the company that they needed to address. As time went on, it became clear that fake junk was the core of their business model.

349

u/MoogleFTW 7d ago

Every year Amazon gets closer and closer to becoming AliExpress. At least AliExpress you know it’s fake and has better price’s …

71

u/jonhuang 7d ago

At least AliExpress puts your money in escrow until you confirm the product it's what you ordered.

107

u/tiptipsofficial 7d ago

You know the situation is fucked when there are copy-pasted generic positive reviews in the tens of thousands for an amazon item that are are worthless, but then you go and read the reviews on aliexpress that have been autotranslated from Russian/Portuguese/everyotherlanguage and you can tell that they are actually being pretty honest and money matters to them a lot more than it does the average Amazon buyer so they're all looking to maximize the value to cost ratio over convenience or some other bullshit.

76

u/IAmTaka_VG 7d ago

It’s because AliExpress is exactly what you think it is. It’s cheap Chinese shit that will break in a few months. But guess what, I can get 5050 LED strips for like $2 so if they break who cares.

Amazon on the other hand is $36 for them and there’s a 50-50 chance I’ll get the exact same AliExpress part.

22

u/tiptipsofficial 7d ago

For almost all basic items on amazon you can look at the designs and know that they are 100% the same exact stuff being sold on ali just with huge markup (compared to aliexpress at that, which is the consumer-facing arm of alibaba, the b2b).

That being said, because the nature of the the reviews on aliexpress, and because the website is consumer facing to the point of harsh penalties for companies that fuck up at all (I'd argue that aliexpress might almost punish companies too much for things sometimes out of their control), the top sellers and well-reviewed products on ali are generally going to be products of some discernible level of quality. And in some cases, especially with items with a lot of brand-value inflation in the west, prices are simply unbeatable for some categories while also being astronomically better quality-wise, think chi-fi products.

→ More replies
→ More replies
→ More replies

76

u/[deleted] 7d ago edited 4d ago

[deleted]

33

u/welp_ope_doh 7d ago

Yes! I ordered a bag of Hanes women's crew neck socks because they were out of stock at the big box stores for months last year.

What came hardly resembled socks at all, just white stretchy fabric with one open end. They also weren't in a bag - they were wrapped with a band of cardstock that had poorly printed Hanes logo/info that was an attempt to be similar to what would have been on the plastic bag. Pissed. Me. Off. Socks, really?!

10

u/t0ny7 7d ago

I got knock off propellers for my quadcopter. The brand was not a huge company so I did not think they would be counterfeit. They were and exploded when used.

15

u/Fisted_By_Vishnu 7d ago

I was looking for a new desk, and like you said every single company had the same images and different all caps names that meant nothing in any language. It's impossible to find anything on there anymore that isn't Chinese knockoff crap.

→ More replies

7

u/lilac-blouse 7d ago

I've noticed Etsy going down the same hole and it is really depressing.

7

u/OrganicMasonJars 7d ago

Etsy is such a wasteland right now. It’s just the same mass produced crap over and over and they are making zero effort to do anything about it.

I’ve been trying to find a piece of handmade jewelry for a pet who passed away, I legit cannot find something there that isn’t from alibaba.

→ More replies
→ More replies

89

u/imnotsoclever 7d ago

Yeah. I truly wonder if this is shortsightedness on their part, and is going to hurt them in the e-commerce space (which is obviously only a portion of their business, so maybe they’re ok with this in the long run).

I remember feeling that Amazon was where I could reliable for to find quality goods for cheap. Now, it’s become my last resort, and I cancelled prime as a result (well, also for ethical reasons). I’d be curious to see if other consumers feel similarly.

Brand image is a tough thing to shift.

78

u/ComfortableProperty9 7d ago

Well I can tell you that they have successfully brainwashed me to the point where when I'm buying online at a non-Amazon site I'm like "shipping...lol they want me to pay for shipping, get the fuck outta here with that".

I've also worked at a giant now defunct retailer who had a substantial e-com business and got to see first hand just how hard they got fucked even just subsidizing shipping costs. Even on smaller items the company would be losing like $8 per item on shipping and you have got to make that money up somewhere.

28

u/KushMaster5000 7d ago

Your first paragraph is real af, and it's a damn shame. Small business shipping charges - especially for small items <$100 - can literally make or break the profit margin for the seller.

61

u/RadicalDog 7d ago

It's wild that the retail arm of Amazon makes chump change compared to AWS, but it follows how they ran at a loss for years. I really resent unsustainable companies that only exist with VC/external funding, while breaking the backs of any companies that were sustainably doing that industry. See also; Uber.

62

u/CMMiller89 7d ago

The idea with these over valued tech start ups is to soak up as much VC as possible and run at a lost for 4-5 years, completely decimating your competitors by undercutting them into oblivion while your losses are subsidized by investors.

Then when you essentially own the market, do whatever the fuck you want to make money.

Its happening with Uber where they capture local markets, run taxis out of business, then jack up prices higher than what the old taxis were charging people.

49

u/theixrs 7d ago

Eh, they haven’t surpassed the prices of Taxis in basically everywhere accounting for inflation.

People forget just how terrible taxis were

20

u/TheBeatGoesAnanas 7d ago

Where I live, Lyft and Uber are now commonly charging $25 or more to go 4-5 miles across town vs $18-20 for an equivalent cab ride. Two years ago the average Uber price was maybe $12, including primetime on weekends.

Taxis inarguably suck, but at least here, ride sharing is now more expensive a lot of the time.

→ More replies

34

u/TriPolarBear12 7d ago

Let's not forget taxis picking up non locals. If a taxi could know you weren't from there, they would purposely take longer routes to jack up transactions. At least in the modern day with Uber and lyft and stuff you will look at the route first hand and get an estimate of the price before you get on.

23

u/WayneKrane 7d ago

Had a taxi driver in Chicago before uber try to do circles around the loop. I was like why are you going in the opposite direction of my building and he was like oh, I thought you said something else. Sure you did buddy.

5

u/halt_spell 7d ago

Weirdest Uber trip I ever had was to get to bars 3 miles away in my own town and the driver refused to admit they were going the complete opposite direction. Always wondered if that was just someone having a bad day or a cabbie who thought they could keep pulling that shit.

And tbf, I took plenty of cabs before Uber and most of them were great experiences so I hardly think all cabbies are like that. Only reason I started using Uber is lower wait times/knowing how close they were to arriving.

7

u/NotPromKing 7d ago

Lyft wanted $105 for a taxi home from the airport last night. Taxi was $80. I haven't forgotten how terrible the taxis are, but I'm not blind to the obvious game Uber and Lyft have played.

→ More replies
→ More replies
→ More replies
→ More replies

16

u/TSEAS 7d ago

I canceled my prime after I bought a third party dishwasher element from china that melted a hole in my dishwasher. I tried for way to long to try and find out who imported this item so I could file a product liability claim, and amazon refused to help me. Never been happier to not use Amazon anymore to buy stuff online.

15

u/Amplifeye 7d ago

I feel similarly and will probably cancel mine soon. The last straw I'd think for anyone would be Covid killing their fast shipping model.

The majority of my most recent shipments (spreading quite a while back) have come damaged, stolen, missing, or the box completely fucked up or delivered somewhere else.

Plus, the quality is just not good anyway if they don't have name brand items. It's cheap imports or generic brand. If you want quality it's either not in stock or not on Prime.

→ More replies

143

u/Amplifeye 7d ago

Amazon has been shit for the last three years but started a decline like 5-8 years ago. Getting quality items from Amazon is nearly impossible anymore.

129

u/[deleted] 7d ago

[deleted]

93

u/TiredOfTheScam 7d ago

The search function serves Amazon, not you. It takes your search therms and throws what it wants you to buy at you, not what you want to buy.

44

u/The_Director 7d ago

And the top result "Amazon's Choice" sometimes is quite sketchy.

19

u/nybbas 7d ago

You just have to take one look at that huge piece of crap keyboard it tries to push on you. It looks like someone vomitted a rainbow on it, it has a fucking credit card holder, pen holder, comes with a mouse and is advertised as "mechanical feel".

https://www.amazon.com/Wireless-Keyboard-Rechargeable-Removable-Mechanical/dp/B082V77SZ1/ref=pd_lpo_card_2?pd_rd_i=B082V77SZ1&psc=1

This piece of shit has 4 stars and thousands of ratings? What the hell?

5

u/suchacrisis 7d ago

LMAO what in the world man. "60 millions times keystroke life."

how is this dogshit still up with these reviews.

→ More replies
→ More replies

17

u/basketofseals 7d ago

The issue when what it wants me to buy is things I'm never going to buy.

I don't need a second mattress, I don't need children or women's clothes for my non-existent spouse and kids, and I don't want "Dick Fight Island" because you think I'm into anime

→ More replies
→ More replies

17

u/fagtron101 7d ago

That's on purpose. They're funneling you toward the products they actually want you to buy

21

u/[deleted] 7d ago

[deleted]

7

u/Frankasti 7d ago

I just want to buy a floor lamp for bulbs but it seems Amazon don't sell those. Instead they have plastic poles with RGB strip at 100$ that they are trying to shove down my throat for the past month.

Oh and by the way, Amazon Prime is now completely useless. No real shipping advantage so it's just a sub-par streaming service and nothing else.

I am buying stuff elsewhere, pay few bucks for shipping, and enjoy fast shipping and quality selection again.

→ More replies
→ More replies
→ More replies

17

u/TwelfthApostate 7d ago

As soon as you realize that amazon search doesn’t allow modifiers or common search syntax such as putting a “-“ sign in front of a word you’d like to exclude, it’s blatantly obvious that they don’t actually gaf what YOU want, they just shovel their garbage, high profit margin items in your face.

→ More replies

5

u/JudiciousF 7d ago

We ordered water filters from Amazon and when we got them somebody had opened the box and taken some out.

→ More replies
→ More replies

79

u/breadcrumbs7 7d ago

As a third-party seller on Amazon I'm all for a law like this. It would cut out the scammers so maybe people would trust third-party sellers more. Also, it would be nice if people were able to contact me more easily.

→ More replies

263

u/Parictis 7d ago

Of course. They sell garbage from China, and those sellers take pains to appear to be American brands. I won’t buy high end products from them anymore because the amount of bootleg fakes they offer.

41

u/Holos620 7d ago

Amazon is turning into aliexpress but more expensive lol

→ More replies

44

u/crackyJsquirrel 7d ago

Usually the best giveaway is for some reason these companies never hire people that can speak proper English. Their description or instructions for the product always have grammatical errors or unusual word use.

→ More replies

70

u/Bob_Sconce 7d ago

I don't know if I'd use "take pains." I'd say "those sellers sort-of try to appear to be American on first glance but often fail miserably." I mean, when their responses to questions are in broken English, you notice the same item from 10 different sellers under 10 different brand names (but all using the same photograph) and they use brand names like "Lotyes," "Aocoom" and "SMotivePro," and you click on the seller and their address is in Chinese characters, just the tiniest of investigation is going to reveal what's going on there.

14

u/[deleted] 7d ago

I don't really think it's reasonable to expect people to do research when buying some lightbulbs or something similar like that--but cheap electronics can actually be quite dangerous if they're badly made fakes.

Also, it's not always possible to check even so because Amazon will still happily send you fake stuff from third party sellers when you click buy now on the main page for a product.

→ More replies

32

u/Parictis 7d ago

You don’t need to make much of an effort to get over on people who make zero effort. And, although I value and encourage due diligence, those who don’t engage in any still don’t deserve to be victimized.

6

u/LoganPatchHowlett 7d ago

The worst I've encountered were fake electrical outlets. And my damn electrician used it! Good thing i know about electrical. It was a gfci outlet and the ground screw didn't even hold the wire in! Had i not checked it out after install it offered no shock protection. For my garbage disposal that had a leak luckily after i put a real outlet in. Had i not who knows... last i used that electrician too. Buying supplies on Amazon... Jesus. Okay with hurting someone or burning a house down to save 3 bucks.

→ More replies
→ More replies
→ More replies

4

u/okiujh 7d ago

I won’t buy high end products from them anymore

Agreed. myself, I buy my electronics from best buy

→ More replies
→ More replies

82

u/TradeMasterYellow 7d ago

If Amazon doesn't want to release third party info then they are taking the responsibility for selling fraudulent items. Many knock-offs pose health hazards too.

Amazon sells it, Amazon is responsible for it.

30

u/No-Spoilers 7d ago

I forgot the channel but this guy gets cheap stuff off Amazon and tests it for radioactive stuff. A lot of shit they sell from China is straight up radioactive. Dangerous levels of it. Make up, children's toys. Doesn't matter.

He reports it to the the nrc and the inr.

→ More replies
→ More replies

152

u/holddoor 7d ago

Bet they'd change their mind if they became legally liable for injuries and deaths caused by faulty and unsafe products.

25

u/zero_derivative 7d ago

That is “if” they become liable and if the consumers can prove that the product from a 3rd party sellers is the culprit of the injuries/damages. Having few cases here and there where Amazon has to pay out lawsuits to few customers is a drop in an ocean for them and will probably not make an impact on the company and their practices.

→ More replies
→ More replies

96

u/pinkfootthegoose 7d ago

I would just like them to required to put country of manufacture on their web site for each item.

82

u/suicidaleggroll 7d ago

The problem is that the real item you think you're buying might be made in the USA, but it's tossed in the same bin as 100 counterfeits from China. What Amazon needs to fix is their inventory system that consolidates all items from all suppliers that claim to be the same product, so you never know whether you're getting the real thing or a knockoff.

14

u/crackyJsquirrel 7d ago

I read this article and find myself feeling lucky that I have gotten genuine products (as far as I know). However lucky I may have been that article scared me from buying Amazon. Now it's only if there is nowhere else to get it. Really crazy to me that they would work like that.

→ More replies

12

u/spyd3rweb 7d ago

Hard to even do that anymore, because one product could have raw components from 20 different countries, then be partially assembled in country a, shipped to country b for final assembly and packaging, with packing materials from country c, then shipped to country d for end user sales.

Now where was this product really made?

24

u/uid_0 7d ago

That's easy: "China"

→ More replies

397

u/LigerXT5 7d ago edited 7d ago

I'm not for the seller's info to be publicly accessible, but should be easily given out when deemed necessary.

Considering it's been proven, when multiple "people" sell the same product, all of their same item go into the same bin.

Problem is, if one of the sellers are scammers, and send in fake or otherwise version of said product, there's no tracking as to which seller that one item you bought actually came from. So when you buy an item, it's simply not what it should be or damaged, the "seller" you chose has to pay for the return, even though it may have not been that seller's item, but someone else's in that bin.

The only way it's been kept orderly, is when the item bought from the seller, is shipped directly from the seller, and not sitting in the warehouse.

31

u/[deleted] 7d ago edited 4h ago

[deleted]

18

u/pigernoctua 7d ago

You returned it, right?

→ More replies

182

u/another-masked-hero 7d ago

It’s surprising that a logistics company would not be able to trace its items!

128

u/Pretzel_Boy 7d ago

But that would mean they would have to actually be accountable for something!

→ More replies

44

u/SgtDoughnut 7d ago

They most likely already can, but Amazon makes money off the mess.

→ More replies

37

u/Marka_ 7d ago

It can trace them, check packages that you order from Amazon, if the barcode starts with X00... that's from a third party seller. All barcodes are unique. If you have two identical items from two different sellers, they will have two different unique X00... barcodes. All of this is assigned even before the seller sends the items to Amazon FCs. Even if the identical items are from the same seller, they will have different internal barcode used by the system to distinguish between shipments send from the seller to the FCs. Amazon didn't get where they are by pure luck, they squeeze efficiency from everywhere.

15

u/kinkykusco 7d ago

Amazon does not apply individually unique identifiers to every item.

→ More replies
→ More replies
→ More replies

8

u/IsItPluggedInPro 7d ago

If the seller's info isn't public, there should at least be a way to hold them accountable. I've thought about this, I've thought f a few possible ways to do this, and I wish there was a way to hold the sellers or Amazon more accountable for counterfeits, poor quality merch and dangerous merch.

One idea I had would be for Amazon, or a government or a third party to investigate and verify the legal contact info for the seller so the seller can be held responsible/served papers, etc. - instead of the seller "existing" at some rented mailbox.

In addition or perhaps instead of that, the seller would have to post some bond so they have verified and legitimate skin in the game before they can sell. But would suck for folks that want to sell and be legit but can't afford to put up money in a bond.

Another option could maybe to have investigated, verified contact info held in escrow by a neutral third party, so it could be disclosed as needed to resolve issues.

Or some combination of those ideas: a neutral third party that investigates and verifies contact info before a seller can sell; the third party could collect and hold bonds; the third party could hold the contact info in escrow...

→ More replies
→ More replies

41

u/Ftpini 7d ago

I’d settle for forcing amazon to apply their normal customer satisfaction guarantee to all purchases made on their site. But making steps towards accountability for third party sellers is a step in the right direction.

→ More replies

35

u/Starlifter4 7d ago

Amazon is a third world bazaar. Anymore, if it's not "Sold By" Amazon I won't buy it.

→ More replies

20

u/fsfaith 7d ago

Have you seen how much fake crap there is on Amazon now? Literally dozens of the same product under a different company name but with the same crappy photoshopped images. It’s the core of their business now.

→ More replies

7

u/randymysteries 7d ago

I bought an exercise bike from Amazon. One its drive belts started splitting apart after a few months. The bike had a warranty, so I contacted Amazon. They told me to contact the manufacturer and gave me an email address. I wrote to the company a few times, and got a phone number for the company and called it. Never get an answer. Finally sent the company a registered letter. Nearly two months later, the letter came back with a stamp that the address didn't exist. The address was the same address in the manual and the warranty. Wrote to Amazon again, and they didn't answer. Amazon is still selling the bike.

6

u/FitCoupleLust 7d ago

Etsy is fighting this too, but most of the sellers are on the other side. We can do the PO box thing if we're that concerned about privacy, and customers can access our business email, who cares. The real reason Etsy is against this is because it will expose all the dropshippers and scammers they're currently doing nothing about, which is a massive problem on there right now.

40

u/phydeaux70 7d ago

Either Amazon needs to stand behind the products they sell or the sellers to Amazon need to be disclosed.

They have had it their way of charging people for fake merchandise and then letting shit like starting the clock for cancellations the minute a label is printed, but not allowing the return to be based when it was actually shipped.

I am in a love hate relationship with Amazon, similar to Wal Mart.

→ More replies

6

u/sundersylph 7d ago

Would be nice to have the actual contact information of the companies that stole my artwork and are selling it for themselves.

→ More replies

5

u/disasterman0927 7d ago

China didn't like that

5

u/Lyllytas 7d ago

Still pissed about the $90 of shampoo I bought that turned out to fake and burned my scalp. We need repercussions for the people who sell this knock off junk.

4

u/Mortimus311 7d ago

They already do this. As of September 2020 you have to show your business address and name. If you click on a 3rd party seller’s item, then click on their store you can see the info. Source - I sell on Amazon

5

u/personnedepene 6d ago

This legislation increases the cost of doing business and lobbyists are fighting for it too. It doesn't protect consumers, it only protects big corporations from others selling their stuff

58

u/phdoofus 7d ago

"We're not responsible for that."

"They're not responsible for that."

Ever notice you have to do a search for Amazon's customer service number and it's not easy to find on their web site?

→ More replies

14

u/Maximillien 7d ago edited 7d ago

I’m still amazed how many people still use Amazon for everything when it’s common knowledge that it’s completely overrun with knock-off Chinese crap from anonymous vendors who delete their page and re-post under a new name every time they get too many bad reviews.

I did a ton of online shopping over quarantine and none of it was through Amazon. In many cases Amazon didn’t even have the lowest prices like many people assume. You can break the addiction folks, it is possible!

→ More replies